Partner Info
Marketing And Sale Suppport:
1. Principle
Partner’s success if our success, Skyge Soft will try our best to support partners.
2. Advertising Support
Partner’s company name and brand show on our website, Partner also need to link our company web on its website.
3. Promotional Support
During the promotional period of partner, Skyge soft has the obligation to provide support.
4.Sale Materials Support
Skyge soft provides sales materials and advertising materials user guide and product demo system.
5. Product support
Skyge Soft provides product demo system to help partner to present to customers.
6. Question Answer And Sale Support
When has problem during sale, Skyge Soft provides sales support by all kinds of means,
such as telecom support, or even send Skyge’s sales and technicians to do support on site.
7. Sale Support
Partner can contact Skyge Soft when needs more sales support, such as case study, demo show, certification and so on during sale process.
8.On Site Support
If partner need Skyge to do on site support, Partner can coordinate with Skyge,
We will evaluate the project to see if we can send our sales or technicians to do on site support.
Technical Support:
1 Principles.
Skyge Soft provides comprehensive technical support for partners.
Enhance partner’s confidence for our product and service capabilities.
To promote customer satisfactions by our professional service.
2. Presales Support
Skyge provides 2 days product training and 1 day sale training for new partners,
Partner needs to send their technician and sales to Beijing to take those training.
After that, Skyge will schedule meeting or training irregularly to help partner to further understand our product and sale techniques.
The training includes : Product background, product functions, technical details, product deploy, product maintain.
3. After Sale Support
Skyge provide hot-line, fax, email and chat online support for partners,
those services can help partner to get technical and sale support.
4. Secondary Development Support
Skyge provides development service for partners, when customer needs secondary development,
Skyge will send technicians to communicate with customers and support partner to settle down the technical requirements.
If necessary, Skyge will provide customization version for typical customers.